Villa Musica - Short Term Rental Terms and Conditions

1. Booking, reservation and payment

  1. Villa Musica OOD offers rental of the property known as "Villa Musica" to the guest for a certain time, at a certain rate, as detailed during the booking process.
  2. The number of overnight guests, including children and infants, must not exceed the number of guests specified for the selected price category.
  3. After the guest has completing the booking process, Villa Musica will send an email confirming availability of the property and re-iterating the neccessary payments. At this point, no earlier and no later, a binding contract has been established between the parties, and the property is now reserved for the guest.
  4. All payments are done via bank transfer (bank details will be provided via email), and payments to Villa Musica OOD must be received no later than the due dates specified in the payment plan. Villa Musica will confirm receipt of payments quickly. If there are any problems with payments, both parties agree to try their utmost to resolve those problems quickly and in good faith.
  5. A few days before arrival, Villa Musica sends the information neccessary for self-checkin via email.
  6. After the vaction, the security deposit will be returned via bank transfer (conditions for return of security deposit see below).

2. Cancellation policy

  • If you have to cancel your trip, please inform us as soon as possible, so we can try to find the best solution for all parties.
  • Our cancellation policy is shown during the booking process and will be confirmed via email after the booking.
  • If a required payment has not been made by the specified due date, Villa Musica has the right to interpet this as a cancellation and void the reservation. Cancellation fees apply.

3. Self Check-In Process

  • Before your arrival, you will be issued with a link for the self-check-in.
  • On arrival, please open the link on your mobile phone and enter the code. The garage door will open and then main door will be unlocked. Welcome to Villa Musica!
  • Our villa manager will get in contact with you at some point (during regular business hours on the day of your arrival or the day after in case of a late check-in) after the self check-in to see if you are doing ok and to answer any questions you might have.
  • If there are problems with the self check-in process, please contact the villa manager via phone.

4. Guest Information System

Villa Musica provides a digital Guest Information System that is accessible via touch screens on all levels of the villa and also using your own mobile devices. This system provides information such as:

  • WiFi access data
  • Contact options for villa manager
  • Weather forecast
  • Local and german time
  • Calendar with upcoming events
  • Emergency numbers
  • Operating Manuals for Devices and musical Instruments
  • Self check-out

5. Self Check-Out Process

  • Please check out no later than the designated check-out time (11 a.m. local time if not otherwise specified).
  • Please select "self check-out" on one of the touch screens of the Guest Information System. You will be presented with a check list.
  • If there are problems with the self check-out process, please contact the villa manager via phone.

6. Devices and musical instruments / equipment

  • The Jazz Club and other musical offerings are only available to guests who chose the appropriate price category (e.h. Music Deluxe)
  • Please treat all devices, musical or otherwise, with care, and leave them as you found them.
  • If devices are damaged, missing, or require extensive re-configuration, this will result in the loss of some or all of your security deposit.

7. Cleaning, towels and linen

  • Cleaning of the property, change of the bed linen and bath towels and is held on a weekly basis.
  • If tenants require additional cleaning of the property, this can be arranged for an additional fee.
  • Villa Musica also provides pool towels, but guests are not allowed to remove them from the property (e.g. to use as beach towels).
  • If towels or bed linens are not returned in an acceptable condition, this will result in the loss of some or all of your security deposit.

8. Airport transfer

We can provide transfer to/from Varna airport for a fee. Please contact us if you require transfer. In general we recommend our guests to rent a car to provide mobility.

9. Guest responsibility

1. No smoking

  • There is absolutely no smoking allowed inside of Villa Musica
  • Smoking is tolerated in the outside areas - balconies, garden, around the pool, etc.

2. Noise

  • You are free to make music - it's called Villa Musica for a reason. But for the sake of the neighbors, please keep doors and windows of the Living Room or Jazz Club closed when performing.
  • Please be aware of the public peace policy in Bulgaria - during the hours 14:00-16:00 and 22:00-08:00 any party or loud activities might not be tolerated by your neighbors. During these hours, any people disturbed by noisy entertainments are free to call the local police for assistance.

3. Check-out

On your departure, we expect guests to leave the property in a similar condition to that in which it was found.

The self check-out function of our Guest Information System will present you with a handy checklist.

Please make sure that you have

  1. Returned all items that you have moved to their original positions
  2. Collected all garbage from the house
  3. Washed up and put away all crockery

4. Obey the law

All guests must undertake to be responsible on behalf of the owners to take care of the property, to observe the property rules and the public peace policy in Bulgaria. If in the opinion of any person in authority such as Villa Musica OOD or our local representative or other agent or supplier, you appear likely to cause a disturbance to others or damage to property, we may terminate your holiday arrangements. We will not be liable to make alternative arrangements for other accommodation, to cover any costs, which you may incur or to make any refunds.

5. No pets

Because some of our guests may be allergic, we generally cannot allow pets.

6. Garbage / Trash

You will be required to take your garbage each second day to a nearby collection point (position is indicated on out Guest Information System). It is required to be done not only to reduce the risk of unpleasant smells, but also removes the risk of insect infestication. Please do not forget to take the rubbish on your departure date.

7. Toilets

Like most buildings in the area, Villa Musica has narrow-gauge pipes for waste water. This means that not even toilet paper should be flushed in any WC. This maybe weird for guests that are not used to it, but it is very normal in this part of Bulgaria. Blockages are very inconvenient and expensive to clear. You may be charged if a specialist has to be called, as this would not be considered to be accidental damage.

8. Use common sense

It is not possible to make rules that cover every possible situation (even though we're German and would like to try). Please exercise your own common sense to avoid danger or injury to yourself or others, or damage to the property or inventory.

9. Security

Please make sure exterior doors are locked at night.

The compound is monitored by several security cameras and motion detectors.

10. Refund of security deposit

Any additional costs incurred by Villa Musica OOD to bring the property to a presentable condition will be deducted from the guests' damage deposit.

Circumstances, that will lead to a partwise or complete deduction from the security deposit include, but are not limited to:

  • Damage to furniture, crockery or other inventory (beyond regular wear and tear)
  • Unusal contamination/staining of bed linens or towels that go well beyond regular use
  • Blocking of waste water pipes
  • Broken glass near/within the pool
  • Devices (musical or otherwise) damaged, missing, or requiring extensive re-configuration.

11. Legal considerations

  1. Villa Musica is not liable for any changes which do not affect the villa directly - such as fishing rights, swimming possibilities at the beach, closing roads, shops, bus stops, restaurants, public facilities, etc.
  2. Villa Musica is not liable for changes of the weather conditions, which may reduce the enjoyment of your holiday.
  3. Villa Musica can not be held responsible or liable for regional water and electricity supply problems which are beyond their control, or any failure or breakdown of any of the holiday home installations/mechanical equipment, for blocking of drains and sewage system or for the presence of insects or other pests, but shall use our best endeavours to arrange prompt repairs and to provide full assistance with solving the problem.
  4. Villa Musica OOD shall not be liable for any direct or indirect damages, accidents that may arise as a consequence of the use by the client of the property or the property swimming pool, including damages and losses because of fires, robbery or criminal behavior.
  5. In case of legal claims, the venue is Varna, Bulgaria.

12. Swimming Pool Rules

  • Please be aware that because of the weather specific of the country pools are opened from early May until late September, and is unavailable otherwise.
  • It is important to familiarise yourself and your party with the swimming pool before you use it.
  • Diving is not allowed!
  • It is your responsibility to monitor children around the pool so they don't get hurt.
  • Please only use the pool after taking a shower.
  • It is highly recommended to take a shower after using the pool.
  • Swimming pools are carefully maintained by a pool company once a week. Please check your Guest Information System for pool cleaning dates. Clients are recommended to use nets to skim the pool in the meantime. Be aware that about 3 hours after the pool is chemicalized, it is strictly forbidden to enter the pool.
  • If it is found that glass has been broken in or around the pool, this will result in the loss of some or all of your security deposit.
 

Additional information (not part of Terms and Conditions)

1. Help or Problems

If you encounter any problems with the property, you should contact the villa manager in the first instance. You will have the full support of your villa manager to fix these faults as soon as practically possible.

2. Cars

It is highly recommended for all our rental properties, as the access to the local attractions (beach, ski slopes, local amenities etc) is about 3 – 15 km. If you consider coming with your own car, please check with us the parking possibilities for the choosen property. It is highly recommended to hire a car in advance.

3. Tracks and approach roads

Please be aware that the roads directly surrounding Villa Musica are in bad condition. We recommend renting a vehicle with high ground clearance.

4. Maintenance staff

Staff such as cleaners, pool maintenance, gardeners etc. may need access to the property. Please check your Guest Information System for times and dates. Please contact your villa manager if you need these dates to be changed.

5. Bugs

Villa Musica is located next to a forest and you might be visited by creatures living nearby. Ants are attracted by food left around, so it is on your own interest to keep your property as clean as possible.

6. Saftey

  • We make every effort to ensure that your property is safe, but you must take responsibility for your own safety and the safety of everyone in your party, whilst on holiday.
  • On arrival, please familiarise with the property and the grounds. Make children aware of hazards, such as drops, balconies and especially the swimming pool. The pool is not deep enough for diving.
  • Please, observe the same level of property security as you would at home – always lock the doors and the windows, turn on the house alarm on when you leave the property and keep the entrance door locked when you are in the house or by the pool.

7. Water Supply

Water is a scare resource in hot climates and can run dry in the summer. Local authorities might ration mains water supplies to a few hours per day. This is obviously beyond our control and we would like to ask you to be considerate of others when using water and to take showers rather than baths. This water restriction can also apply to the top up of pools.